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We offer technical support for hardware and
software through our annual support program.
The SyTech Annual Support Program en-
sures the long-term support and seamless op-
eration of customers' solutions. The program
entitles customers to technical support during
normal business hours (8am - 5pm), five days a
week, excluding holidays. Support is available
via phone, fax, email, and Internet. Our sup-
port program is a 12-month program, renew-
able every year.
The annual support program provides custo-
mers with all maintenance releases, as well as
new releases and upgrades for their particular
product(s). The support program is sold per
product and is 18% of the current list price of
all products purchased.
For routine troubleshooting and system main-
tenance, we work with the customer's desig-
nated system administrator or directly with the
end-user. If a service technician is required on-
site, we guarantee a technician within 24 hours
from the time the support request is made.
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